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Accelerator Business

Accelerator Partners

 

Promotion of the month

Accelerator Virtual Reception

Questions to ask yourself...

  • How critical is the telephone to your business?
  • Are you or is your sales force mobile and need to have messages collected and passed on while you/they are travelling or in meetings?
  • How long does it take your customers to get through to someone in your organization?
  • Would calls being answered after business working hours improve quality and be of benefit?
  • Are your communications costs escalating to being one of your organization’s biggest expenses
  • Do you receive personal customer attention from your current communications company?
  • If you lose communications and cannot enter your building do you have a Disaster Recovery or Business Continuity strategy in place?
  • Does your internal call centre have an “abandon rate” which could be improved?
  • Do you advertise using free phone numbers with large responses to your advertising?
  • Would you like someone you can trust to help you manage all of this?

What is it?

This service helps you to communicate with your customers using voice, data and call centre services. We have call centres in the UK and in other Commonwealth countries which can operate around the clock to give you the exact solutions you require, whenever those requirements are.

We also offer fully account managed Tier One communications solutions. We pride our self on providing you with clear and independent business communications advice and fulfilment.

Two distinct services. Firstly, our network services and secondly our call centre services.

  • Our market position means that we use the “best of breed” networks such as Energis, Cable and Wireless, BT and Opal to implement and support a wide portfolio range, from basic outbound and inbound call savings to advanced managed network solutions.
  • We are in a rare position as we also provide complete call centre services to our customers, enabling us to answer calls 24 hours a day, 365 days per year from your customers on your behalf.
  • We answer calls on behalf of small to medium sized businesses through to large organizations.
  • Making savings or improving the quality and efficiency of client telecommunications
  • If you need to have messages collected and past on while you are travelling or in meetings?
  • Improving the customer service you can give to your clients
  • mproving the effectiveness of inbound sales enquiries
  • 24x7 365 operator assistance for multi continent countries
  • Implementation of Disaster Recovery strategy
  • Advising on Business Continuity
  • Fulfilling requirements for projects, such as list cleaning, when you do not have the time, resource or overhead budget for an internal project.
  • Giving your clients better levels of service.

What are the benefits of Inbound Call Centre Services?

This service helps you to communicate with your customers using voice, data and call centre services. We have call centres in the UK and in other Commonwealth countries which can operate around the clock to give you the exact solutions you require, whenever those requirements are.

We also offer fully account managed Tier One communications solutions. We pride ourself on providing you with clear and independent business communications advice and fulfilment.

Two distinct services. Firstly, our network services and secondly our call centre services.

  • Pay as you use
  • Cost effective live human resource
  • No lost calls no lost business
  • Use the service whenever required (you are in control)
  • Calls answered in company or campaign name
  • No more engaged tones
  • No unanswered calls
  • No answer phones
  • Enhanced image and credibility
  • 24 Hour live answering
  • Time management
  • Enhanced customer services

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